Shipping policy

Aleon Shipping Policy

Order Processing:

  • Orders are processed Monday through Friday, excluding holidays.

  • Standard processing time is 1–2 business days.

  • Orders placed after 1 PM PST begin processing the next business day.


Shipping Methods & Delivery Estimates:

Aleon partners with trusted carriers to ensure reliable delivery. Shipping options and costs are displayed at checkout.

Delivery estimates begin once the order has shipped.

  • Standard:

    • Orders will be received within 3-4 business days after shipment. Free shipping on orders over $100; $20 shipping on orders under $100.


  • Express:

    • Orders will be received within 1-2 business days after shipment. $80 for all orders.

Shipping Destinations:

We currently ship to:

  • United States (continental U.S.)

  • Alaska and Hawaii (additional transit time and fees may apply)

  • U.S. Territories (limited service)

International shipping may be available on a case-by-case basis. Please contact customercare@aleoncase.com for inquiries.




Order Tracking:

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.

Shipping Fees:

Shipping fees are calculated at checkout based on weight, destination, and selected shipping method. Promotional free shipping offers apply only as stated.

Shipping rates are calculated at checkout based on destination, package size, weight, and shipping method.

  • Promotional free shipping (if offered) applies only to qualifying orders and destinations.

  • Expedited and express shipping fees are non-refundable once an order has shipped.

Signature & Delivery Requirements

  • High-value shipments may require signature confirmation at delivery.

ALEON is not responsible for delays caused by carriers, weather conditions, customs inspections, or incorrect address information.

Address Accuracy:

Customers are responsible for providing accurate shipping information.
Aleon is not liable for delays or lost packages resulting from incorrect addresses.

Lost, Stolen, or Delayed Packages:

  • If a package is marked as delivered but cannot be located, please check with neighbors or your local carrier office.

  • Aleon is not responsible for packages lost or stolen after delivery.

  • If a shipment is significantly delayed, contact our support team, and we will assist in coordinating with the carrier.

Damaged or Lost Shipments:

If your order arrives damaged or appears lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date).

  • Email customercare@aleoncase.com with:

    • Order number

    • Photos of the damage (including packaging)

    • Description of the issue

ALEON reserves the right to file carrier claims and determine replacement or refund eligibility.


International Duties & Taxes (If Applicable):

For international orders:

  • Customers are responsible for customs duties, taxes, and import fees.

  • These charges are not included in product prices or shipping costs.

  • Refused shipments due to unpaid duties may not be eligible for refunds.


Returns & Exchanges

For details on returning or exchanging an item, please refer to Aleon’s Return Policy or contact customercare@aleoncase.com 

Shipping Policy Changes:

ALEON reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective upon posting to our website.