ALEON takes great pride in its products and is committed to providing customers with high‑quality, long‑lasting cases. All ALEON cases are protected by our Worry‑Free 10‑Year Warranty, which covers the repair of your case in the unlikely event of a defect in materials or workmanship, as well as damage that occurs in other circumstances. If your case cannot be repaired, ALEON will replace it.

To submit a repair request, please complete the form below and include photos of the damaged case. If your case was damaged by an airline, ALEON recommends filing a claim with the airline first. If you are not satisfied with the airline’s response, you may then submit a repair request directly to ALEON using the form below.

Aluminum is one of the most durable and long‑lasting materials used in luggage, and ALEON cases are engineered to provide exceptional protection for your belongings. By nature, aluminum may show scratches, dents, or dings over time; however, these cosmetic marks do not compromise the integrity of the case and are not covered under this warranty.

ALEON will cover all parts, labor, and the cost of return shipping once your repair is complete. Customers are responsible only for the cost of shipping the case to ALEON for evaluation and repair. ALEON reserves the right to evaluate and make the final determination on all warranty claims. Please do not send your case directly to ALEON without submitting a repair request first.