RETURN POLICY
We want you to be fully satisfied with every product you purchase from ALEONCASE.com. If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges where applicable. Cost of return shipping is the responsibility of the buyer.
We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork.
You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase. Credit for gift returns will be issued to the original purchaser. We hold the right to refund payment by check.
RETURN PORTAL
You can start a return here.
Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all shipping fees for goods being returned or exchanged, including shipping fees for exchanged goods returned to purchaser.
CLAIMS PORTAL
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.