Warranty Registration

Please read

Aluminum is one of the most durable and long‑lasting materials used in luggage. ALEON cases are engineered to protect your belongings at the highest level. While aluminum naturally develops scratches, dents, and dings over time, it will not crack, split, puncture, or compromise its contents. Because these cosmetic marks do not affect performance, they are not covered under this warranty.

ALEON is committed to making your travel—business or leisure—worry‑free. Every case is built to meet or exceed modern travel demands, and we stand behind each piece with our ALEON Worry‑Free 10‑Year Limited Warranty.

For ten (10) years from the date of purchase, ALEON will repair or replace (at our discretion) any case damaged or found to have a manufacturer’s defect. Warranty coverage applies to the original purchaser, and the warranty must be registered prior to repair. Non‑original purchasers may still have their case repaired, but labor, parts, and shipping costs are the customer’s responsibility.

Coverage

Warranty repairs are available to original purchasers.
Non‑warranty repairs are offered; customers are responsible for all repair costs.
Aluminum naturally develops scratches, dents, and dings. These cosmetic changes are not covered, as they do not affect performance.

Shipping Policy

United States: ALEON covers return shipping after the repair is completed.
International: Customers are responsible for all shipping costs to and from ALEON, including customs duties, taxes, brokerage fees, and any import/export charges.

Airline Damage

If your case is damaged by an airline, you must file a claim with the airline before leaving baggage claim. Under Federal Regulation Title 14, Chapter 11, Subchapter A, Part 254 & 254.4, airlines are liable for damaged or lost luggage up to $2,500.
If the airline denies your claim, contact ALEON and provide the denial documentation. We will arrange repair at our discretion.

Authorized Repair Stations

ALEON maintains a network of global authorized repair stations that can assess damage, perform repairs, or request a replacement if the issue is due to a manufacturer’s defect.