Most popular:
Do you offer military/first responder discounts?

Yes we do. Email customercare@aleoncase.com with a photo of your id/documents that provide verification. And we will get back to you with a discount code and the following steps.
How do I track my order?

When your order is completed an email will be sent to you with your receipt that has your tracking number. 
Does ALEON offer a warranty?

Yes. When you receive your case go to the register warranty tab on our website to register your warranty. You must register in order to receive the limited 10-year warranty that covers the repair of your cases in the unlikely event of a defect in materials or workmanship.

Warranty Registration
What is your return policy?

We want you to be fully satisfied with every product that you purchase from aleoncase.com. If you are not satisfied with a product that you have purchased on our website, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping and handling, and other charges where applicable. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork.You can use our Returns Center, or send returns to:

ALEON
630 Pena Drive, Suite 200
Davis, CA 95616

You can expect a full refund of the purchase price and applicable taxes, minus the shipping, handling, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase. Credit for gift returns will be issued to the original purchaser.
Which carry-on fits into the airline’s overhead storage?

Aleon carry-ons sizes range from 16 inches to 21 inches, which are all designed to fit in all overhead bins. Additionally, the Underseat Carry-On can comfortably fit under the seat in front of you.

 

If you have any concerns about your carry-on fitting, please reach out to the airline to confirm their accepted dimensions prior to traveling.

How To Set The Locks?:
How do I set the lock combination on my case?
  1. Dial in the old combination to open the case. Factory preset is 0-0-0.
  2. On the back side of the latch, toggle the switch from A to B.
  3. On the face side of the latch, rotate the dials to your desired new combination.
  4. Toggle the switch back from B to A to lock in your new combination.
How to Set Your Combination for the Travel Sentry JY-D324 Lock
  1. Ensure the lock is set to the default combination: 0-0-0 (or your current combination if it was previously changed).
  2. Locate the Reset Switch (a): Push it to the “SET” position.
  3. Set your new combination: Turn the dials (b) to your preferred combination.
  4. Secure the new combination: Move the Reset Switch (a) back to its original position.
  5. Test your new combination: Turn the dials away from your code and then re-enter it to make sure it unlocks properly.

Important Notes:

  • Keep your new combination in a safe place for reference.
  • If the cylinder is opened, it must be locked again by turning it toward the red dot using any tool that fits.

Repair & Care:
What should I do if I dent or crack my case?

We recommend that you report the damage to the airline, bus or train company immediately. Unfortunately, ALEON is not responsible for damage caused by other parties; however, if you feel there is a defect in the materials or workmanship, you can submit a warranty repair request via aleoncase.com/request-repair.

Did the Airline Damage Your Case? See our post here!
How can I clean my case and/or remove stickers?

Aluminum is easy to clean. A damp sponge will clean any dust and dirt. Cleaning agents that contain abrasives should not be used as they may damage the case surface or leave scratch marks. Remove stickers with hot air (e.g. a hairdryer), a cleansing spirit, or nail polish remover. Although scratches cannot be removed, they and other signs of wear will give your case a distinctive look. Neither scratches nor wear will affect the case’s functionality.

Payment:
What payment methods do you accept?

We accept all major credit cards and PayPal.
Are payments secured?

All Aleon payments are secured by two-step authentication and encryption.
Where can I find my invoice?

When your order is completed an email will be sent to you with your receipt that also has your tracking number. 

My Account:
How do I reset my password while logged in
  1. Click on “My account” in the upper right hand corner
  2. Click on “Account Details”
  3. Scroll down to Password change
  4. Enter old password followed by your new password
How do I reset my forgotten password?
  1. Click on “My Account” in the upper right hand corner 
  2. On the “Login” page click on “Lost your password”
  3. Follow the instructions on the following page and enter your username or email to then get sent an automated email to reset your password
How can I receive the latest news and updates?

Sign up at aleoncase.com to receive the latest news and updates.

Contact:
How can I contact Aleon?

Please reach out to use via:

Phone: (530) 231-5582

Email: customercare@aleoncase.com 

Website contact form

 

Monday-Friday 9am-5pm PST

Product Information:
Which case best fits my needs?

When traveling with Aleon cases, selecting the right case for your needs can make a significant difference in your travel experience. Here’s a guide to help you choose the best Aleon case for various travel needs:

  1. Short Business Trips: For a quick two-day business trip, the 21″ Classic Carry-On is ideal. It’s designed to fit in overhead compartments and is easy to maneuver through airports.
  2. Leisure Travel: If you’re planning a leisure trip and need to pack more, the 26″ Traveler Checked case would be suitable. It offers more space for clothes and personal items.
  3. Extended Travel: For longer trips or if you’re carrying items for multiple people, the 30″ Macro Traveler Checked with a suiter is a great option. It provides ample space and helps keep suits and dresses wrinkle-free.
  4. International Flights: The  21″ International Carry-On options are perfect for international travel, meeting most airline size requirements and making international transit smoother.
  5. Professional Needs: The 17″ Business Attache or 17″ Pilot Case are excellent for professionals who need to carry documents, laptops, and other work essentials securely. Consider consulting the Home Office section on the website for more options to meet your professional needs.
  6. Adventure Travel: If you’re heading out on an adventure and need a durable case, the 30″ International Trunk Checked offers robust protection and plenty of room for gear.
  7. Everyday Use: For daily use or short commutes, the Backpacks and Briefcases from Aleon provide a stylish and practical way to carry your essentials.
  8. For Stylish statements and functionality: The Aleon Crossbody City Collection gives you the perfect combination of style, durability and RFID protection for your ID documents, credit cards and phone.

Each Aleon case comes with features like TSA-approved locks, an interior compression system, and is made from aerospace-grade aluminum alloy for durability and security. Plus, with a limited 10-year warranty that covers damage (as long as you register your item), so you can travel with peace of mind.

Remember, the best case for you depends on the type of travel, the duration of your trip, and what you need to carry. Choose wisely to ensure a smooth and stylish journey!
Why use aluminum?

Aluminum is a beautiful metal, strong and lightweight. It is recyclable, relatively inexpensive and non-rusting. It is also naturally RFID-shielded to keep digital thieves from skimming personal data from passports, credit cards and IDs.
What is RFID? And why do I need it blocked?

Radio-frequency identification (RFID) uses electromagnetic fields to automatically identify and track tags, which contain electronically stored information, attached to objects. An RFID reader can skim data, such as credit card numbers, passport numbers, etc., without you even knowing it from an unprotected bag. Aluminum blocks the electromagnetic signals so your digital data cannot be stolen and downloaded.
What does “aircraft-grade aluminum” mean?

Aluminum is usually alloyed or combined with other metals – typically magnesium – to give it the desired properties. Aircraft-grade aluminum is a designation that means ALEON aluminum has similar properties of strength as that used in aircraft.
What’s with the squared corners?

The square corners on ALEON cases are more than a style statement. This design gives more usable packing space than cases with rounded corners as much of what we pack tend to be squares or rectangles – especially packing cubes. Square corners also increase the ease of packing and unpacking and make shifting of contents in transit far less likely. ALEON cases feature compression board packing, also squared, which help ensure wrinkle-free clothing upon arriving at your destination. ALEON is innovative by design and its unique look garners attention and appeals to consumers and retail dealers alike.
Why does it matter that case components are made in one facility?

Two words: quality control. All the components of ALEON cases are manufactured at the company’s high-tech integrated factory (excluding the TSA-accepted lock). This ensures a finished product guaranteed to be of exceptional quality – each and every case, each and every time – and one that can be offered at a lower cost.
Why should I pay a premium for aluminum when there are so many less expensive alternatives?

There are many luggage materials on the market: aluminum, polycarbonate, ABS, fabric, leather, etc. The reasons for choosing one type over another are as varied as the travelers buying the luggage. Cases made from aluminum have something other materials don’t: style. Aluminum cases have a naturally high-end look and it is one that makes their owners look good. Every case we ship comes encased in a protective luggage cover so you can safeguard your case even when stored. You’ll feel proud to own – and be seen with – an ALEON aluminum case.
Why should I buy your aluminum case over a competitor’s aluminum cases?

ALEON designers put a lot of thought into our cases and we feel our cases are made as well as, if not better than, the cases of our competitors. We have been fortunate to partner with an experienced fabricator who manufactures cases to our high standards and are able to offer them at a fraction of the cost because we have streamlined the manufacturing and distribution process. We don’t cut corners in making our cases, but we are committed to cutting costs without sacrificing quality. It is our pleasure to extend the benefits of these cost efficiencies directly to our valued customers.
What is a TSA-accepted lock?

In the United States, the Transportation Security Administration (TSA) requires access to luggage without the passenger being present. To allow travelers to lock their luggage, TSA accepts certain locks for which the screeners have special tools to unlock and relock. If your luggage does not have a TSA-accepted lock and screeners need to inspect it, they may break your lock and your luggage will remain without a lock for the rest of its journey.